Best Hotel Front Desk Interview Questions
A hotel front desk is the first people who welcomes and assists guests in a hotel. They are trained people who carry out all front desk tasks on timely manner. They take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Interviews for the post of hotel front desk can be awkward and nerve-racking. In this article I would like to provide you some finest questions that are frequently asked in the interview for this post. 1. What are the roles and responsibilities of front desk staff in a hotel? The front desk staff in a hotel is responsible for taking reservations by phone, canceling reservations, checking in guests, checking guests out, and keeping the front desk area and lobby clean and presentable. 2. How would you compare your verbal skills to your writing skills? Well, both oral as well as written skills are equally important in this field. I pay equal importance to both of them and I constantly take advantage of opportunities to develop my oral and written communication skills. 3. What job specific tasks have you performed in your previous organization? In my previous hotel I performed variety of occupation specific tasks which include checking out the in and out time of all the customers timely and creating database which include customers names, address, telephone numbers etc. I also supervised all the staff by assigning them work, maintained the desk area neat and clean, and managed the customer related tasks such as giving room, taking cash, providing customer requirement etc. 4. Please elaborate about the skills and qualifications that you have for this post? Well, I have handsome experience of more than 5 years in this field. I am efficient in creating database by using MS Access and SQL, supervising all the duties of staff and performing activities such as faxing, coping documents, answering phone calls and mailing. I also possess excellent communicational, interpersonal, organizational and problem solving skills. 5. How do you spend your free or leisure time? This question is basically asked to know your interest and hobbies. You can impress an interviewer by your answer. You should highlight activities you enjoy that demonstrate risk taking, recharging and an outgoing personality. Read the above listed questions carefully and practice their answers. These questions will be surely helpful for those people who want to make career in this field. Do not forget to say "Thank You" to the person who interviewed you. Confused about how to Search Common Interview Questions . Read more about Hotel Front Desk Interview Questions